The map in the left hand side of this Marauders Mapscreenshot tracks a user’s movements.
Furthermore, it seems so harmless to attach a location with a single message, but the problem is, over time the information from these messages adds up.” “The main problem is that every time you open your phone and send a single message it’s so easy to forget about your location data being attached to it. “Everyone I have shown this extension to has been anywhere from surprised to appalled that this much of their very personal data is online for their friends (and even complete strangers) to access. Writing on Medium, Khanna expressed surprise at how many contacts had not taken steps to turn off location settings, which are not immediately obvious in Facebook’s mobile user interface. What’s more, an individual doesn’t have to be “friends” with another user to be able to track their location, just part of the same messaging thread. The Javascript location data includes time stamps, which means that a person’s movements can be tracked minute by minute, hour by hour, going back months and, in some cases, years.Ī user’s entire past location history can be tracked back to the first instance of a messaging conversation. Khanna found that the coordinates were accurate to a staggering five decimal places, allowing him to identify not only a friend’s college dormitory but also the room. By embedding video chat, live chat, web calls, and cobrowse on a company’s website, Talkative enables more meaningful conversations with online customers.The Marauders Map extension allows users’ locations to be tracked to within a metre of accuracy.
Its customer engagement platform provides real-time conversational tools that drive digital sales and personalised customer support. Talkative helps organisations stay at the forefront of smart customer communication. To further centralise all customer service and interactions, the new release can also be integrated with leading CRM and contact centre solutions, such as Salesforce and Mitel.įor further details on Talkative live chat for social messaging apps, visit From there, contact centre agents can reply directly to each message in real-time, just like a website live chat interaction.Ĭombined with additional live chat capabilities - including real-time translation, queue management, canned messages, and advanced analytics - the new live social chat feature ensures premium customer support exactly where customers are active. By integrating live chat with these popular apps and channels, all customer messages are sent to one unified inbox. Talkative’s live chat for social media is the answer to this demand.
Customers want to connect with organisations on their preferred social channels. As more people choose to use messaging apps to chat with friends and family, the trend is materialising in the world of business and customer relations too. Social messaging apps are an incredibly popular communication channel. The release allows businesses to integrate live chat with messaging apps: WhatsApp, Facebook Messenger, Twitter, and SMS. Newport, Wales - May 13th: Leading video chat and customer engagement provider Talkative has released a new feature that lets organisations connect with customers on their favourite social channels.
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